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Frequently Asked Questions
What is the typical lead time for production?
Normally, production takes 10-20 days, depending on the specific order quantity and requirements.
Can I customize the product with my own brand name or logo?
Yes, we can print your logo on the product. If an embossed logo is required, a new mold will be necessary.
What are your standard payment terms?
We require a 30% deposit upon placing the order, with the remaining 70% balance to be paid before shipping. For small amounts, 100% advance payment is recommended to minimize bank charges.
Which shipping methods are available?
We offer several options: Door-to-door courier services (DHL/UPS/Fedex/TNT/Aramex), air freight, and sea freight.
How is the order process handled?
The process includes: 1. Sample approval (if needed); 2. Deposit payment; 3. Production and 100% internal inspection; 4. Optional third-party inspection; 5. Balance payment; 6. Shipping and tracking documentation.
Do you provide after-sales service?
Absolutely. We take full responsibility for every order and conduct rigorous 100% inspections during production and before packaging.