What customized services are available?
We provide comprehensive OEM/ODM services including customized packaging, printing, boot animations, specific functions, and hardware sizing to meet your requirements.
How do I track my order production?
Order information is synchronized directly with customers, allowing you to monitor the production progress and current status of your order in real-time.
What is the product warranty policy?
We offer a one-year warranty. During this period, we provide free accessories for quality-related maintenance. Serious product issues may qualify for free replacement services.
How are order problems or disputes handled?
If a problem arises due to our manufacturing, we take full responsibility. For third-party or force majeure issues, we resolve them according to the contract through customer consultation.
Can I get a sample before a bulk order?
While we typically do not offer free samples to new customers, the sample fee can be credited back or reduced upon confirmation of a full production order.
How is shipping and customs handled?
We provide multiple transportation channels including sea, air, and express shipping, and can assist customers with the customs clearance process.